ANALYST BRIEF - Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Satisfaction

WHITE PAPER - This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Interaction Services

WHITE PAPER - Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction

WHITE PAPER - This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
Posted: November 24, 2009 | Published: November 24, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Communications Software | Customer Data Management | Customer Service | IT Management | IT Managers | IT Spending | Productivity | ROI | Small Businesses | SMBs

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

EBOOK - In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  B2B | Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Retention | Lead Generation | Lead Management | Marketing | Marketing Information Systems | Sales | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Data Management Software | Sales | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation

WHITE PAPER - Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
Posted: October 28, 2009 | Published: August 25, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Data Warehouse Architectures | Data Warehouse Software | Data Warehouses | Database Administration | Database Management

WHITE PAPER - The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.
Posted: October 26, 2009 | Published: October 26, 2009


Topics:  Accounting Software | Business Intelligence Software | Customer Data Management | ERP Software | Inventory Management Software | Purchase Order Management | Reporting Software | Sales Force Automation | Small Businesses | Web Applications Management

CASE STUDY - In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Data Management Software | Dashboards | Marketing | Reporting Software | Software as a Service

DATA SHEET - Iron Mountain’s Archive Services Platform API provides developers with the ideal remedy to take control of their data archiving challenges. A Web services interface allows developers to easily integrate their data-intensive applications, using almost any programming language, with Iron Mountain’s ultra-secure, highly scalable archive.
Posted: October 15, 2009 | Published: October 15, 2009


Topics:  Backups | Cloud Computing | Customer Data Management | Data Governance | Data Management | Data Storage | Email Archiving | Storage Architectures | Storage Best Practices | Storage Management

WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  CRM | CRM Software | Customer Data Management | Oracle (Product) | Sales | Sales Representatives

EGUIDE - Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Adware | Customer Data Management | Customer Loyalty | Customer Privacy | Data Loss Prevention (DLP) | Data Security | Data Transmission Standards | Fraud Protection | Identity Theft | Malware | Security Spending | Spyware

WHITE PAPER - With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
Posted: October 1, 2009 | Published: October 1, 2009


Topics:  Customer Data Integration | Customer Data Management | IT Best Practices | IT Management | Order Management Systems | Systems Management | Systems Testing | Testing