PODCAST - Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
Posted: March 4, 2009 | Premiered: March 3, 2009


Topics:  Application Hosting | Application Infrastructure | CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Oracle (Product) | Sales | Software Infrastructure

WEBCAST - View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
Posted: March 4, 2009 | Premiered: March 3, 2009


Topics:  Application Hosting | Application Infrastructure | CRM | CRM Software | Customer Data Integration | Oracle (Product) | Sales | Software Infrastructure

ANALYST BRIEF - This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.
Posted: March 2, 2009 | Published: March 2, 2009


Topics:  Business Intelligence | Channel Management | CRM | Marketing | Marketing Information Systems

WHITE PAPER - Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Posted: February 23, 2009 | Published: February 23, 2009


Topics:  Application Life-Cycle Management | CRM | CRM Software | Remote Access Software | Software as a Service | Software Virtualization

WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Processes | CRM | Customer Loyalty | Customer Service | Data Mining | Databases | Instant Messaging | Marketing

WHITE PAPER - This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | Data Mining | Marketing | Risk Management | ROI

WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Enterprise | LAN | Productivity | WAN | Workforce Planning

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Asset Management Services | Collaboration | Consultants | CRM | Mutual Funds | Portfolio Management (Finance) | Software

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Customer Service | Data Management | Marketing | Sales | SLA | Switching | User Experience

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Best Practices | CRM | CRM Best Practices | Financial Reporting | Financial Statements | Financing | Investments | Productivity | QOS | Wealth Management